Some of the most successful companies with the most dedicated employees almost always put their staff first. They’ve realized happy employees treat customers better, subsequently improving customer service levels and sales at the organization, and there’s data to back this up.
Studies show that employees who feel their co-workers and managers genuinely care, perform better. Creating an “emotional” workplace culture increases productivity. Here are a few ways to achieve that:
Empathize with staff:
The best managers and leaders have empathy for their teams and staff. They understand that an employee can feel pressure without understanding the end goal, and make it a point to walk them through the process and help them understand.
Have compassion for one another and try to understand what others are going through. Realise events outside of the office may affect someone at work — planning a wedding, death of a family member, having a child, etc. These are all stressful events. Ask staff if they need help. Consider reorganising tasks on his/her team. Demonstrate genuine care and concern. It’s a great feeling to feel cared for.
Recognise top employees:
Although it may not be financially possible to give every employee a gift, reward high performing employees for their successes in some way is important. Whether it’s writing a personalized thank you card or splurging on a gift, pin point employees to show gratitude. Don’t forget the power of public recognition; it goes a long way to improve engagement and morale.
Get to know them on a personal level:
Understand what motivates each employee — their goals and fears. Listen to their feedback and implement new initiatives within budgetary constraints. Understand small rewards can go a long way if they are motivators for that employee, and take an interest in employees’ opinions.
Invest in them:
Most employees want to continue to develop their skills while learning new ones. Offering training sessions and having employees attend webinars and conferences will feed their desire to learn while augmenting their skill sets. At the same time, push employees to achieve their potential. Trusting them with new and challenging tasks demonstrates confidence in their abilities and the new skills they have acquired.
Get employees involved:
Employees want to know that they are more than just a number and that their thoughts and opinions matter. Involving staff in important decisions not only demonstrates that their opinion is valued, but also allows them to evolve as a professional. To do this, create a staff council to discuss company best practices, or bring lower level employees into management meetings to expose them to discussions involving the future of the company.